Frequently asked questions

Which music version shall I buy?

Files on this site may be in several different versions.  Please read the descriptions carefully to be sure you are buying the right one for your purposes.

Pre-loved music

Is from our collection of traditional printed sheet music and books.  Condition may vary according to age; please read the description.

Downloaded music is in different formats;

Lead Sheet - simple melody with chords

• if you don't want the bass stave
• if you like improvising around the melody
• if you just want the tune and simple chord-based accompaniment

Accordion version - with treble and bass staves

• accordion bass stave notation
• usually a more interesting arrangement than simple bass/chord
• chord symbols included
• may include more challenging bass runs

Piano version - treble and bass staves

• arranged for pianists.
• please note that some pieces are vocal pieces, with piano accompaniment - please read the item description.

Where's my order?

Orders of printed materials are usually dispatched within 24 hours.  You can check the progress of your order by logging into your account.

If you ordered a download product, you will not receive an item in the post.  After placing your order, you should receive four emails from us, confirming your order and payment, and containing a link to the items you ordered.  If you do not receive any emails within a few minutes, they are probably in your Spam/junk folder.  

Why can't I download my order?

If you were unable to download the file on your first attempt, it will be available in your account for 7 days after purchase; simply log into your account and go to your recent orders.  You may need to check your security settings to ensure you are permitted to download files on your computer.

Why can't I open the PDF file?

You need Adobe Acrobat or similar PDF reader in order to open the document.  Adobe Acrobat and other readers are available to download free of charge.