Delivery and returns

Downloads

Items delivered electronically have no delivery charge.  If you do not succeed in downloading your item, it will be available in your account area.  If you need further help, please contact us using the form provided.

Returns and refunds

Refunds are not available on digital downloads,  in accordance with The Consumer Protection (Distance Selling) Regulations 2000.

Use our reformatting service - free of charge

We want all our customers to be delighted with what they receive - if the format of your electronic music is not optimal, please contact us.  We will reformat the score free of charge, usually within 48 hours.  If you need your score to be larger, smaller, a specified number of bars to the stave, a different page size - just let us know your requirements in detail.

Printed items

The delivery charge is specified in the catalogue.  Items will be dispatched by Royal Mail, usually within 24 hours of your order being placed. 

If you are not fully satisfied with your item, please contact us to discuss the issue.  Please note that the majority of printed items for sale on this site are used, and in variable condition, which we describe as fully as we can in the product description.  

Refunds may be offered, at the discretion of The Sheet Music Stack, in the event of our service falling short of our  normal high standards.